Billing

Frequently Asked Questions

General

How can I change the company's legal name in Austria or Germany?

Please find more details about this issue in the country specific sections for

Austria: Austria FAQs – How can I change the company's legal name?

Germany: Germany FAQs – How can I change the company's legal name?

Fundamentals about the annual receipt in Austria

Basic Fee
All cash registers active on 01.01. receive an invoice for the entire calendar year at the beginning of the year.

Subsequent Invoicing
Cash registers and transaction overruns started during the year are invoiced on a quarterly basis.

Examples

Cash register A (start: 19.12.2024) will be charged in January 2025 for the year 2025.
Cash register B (start: 05.02.2025) will be invoiced in April 2025 aliguote until the end of the year and additionally charged for transaction overruns (e.g. 85k in the 1st quarter).

Deactivation
In the event of deactivation (e.g. cash register A on 05.05.2025), no credit will be issued as the minimum term is one calendar year.

Billing at the Start Date
Cash registers that start before the 15th of the month are billed in the following month; if they start after the 15th, there is no subsequent billing

Seasonal Cash Registers
If your cash register is a seasonal cash register, the annual voucher is the last zero voucher/monthly voucher/closing voucher.

How can I switch a TSE?

It may be necessary to switch an individual fiscal unit for various reasons. This can be done manually or by means of an automatic change, which also prevents double billing. This is possible for all fiscal units which have been ordered directly via efsta.

In the course of the automatic change, the following things are carried out in the background:

Based on the original order of the old fiscal unit (to be exchanged), a new order is placed and processed in our system as usual
The newly ordered fiscal unit is automatically set as follow-up to the old one
The new access data/information is automatically sent to all registers still actively assigned to the old fiscal unit
The new fiscal unit is put into operation on the affected registers and replaces the old one
As soon as all affected registers use the follow-up, the old fiscal unit is completely deactivated

With Deutsche Fiskal and Swissbit Cloud, assignment of the cash registers to the fiscal unit is already being adjusted in the background in the external system - until the final changeover, there may therefore be restrictions on the use of the old fiscal unit. This is due to process-related reasons with both manufacturers and serves to avoid a new activation fee.

How can I terminate billing of a TSE?

After correct deactivation in the efsta Portal (as described in this article ) and notifying efsta of the termination, a final invoice is automatically issued until the end of the term.

The term varies depending on the manufacturer:

Deutsche Fiskal Cloud

Billed per allocation
Minimum term of three years from the start month of the allocation
Automatic extension by one calendar year
Termination with two months' notice to the end of a calendar year

Swissbit Cloud

Billed per allocation
Minimum term of one year from the start month of the allocation
Automatic extension by one calendar year
Termination with two months' notice to the end of a calendar year

fiskaly Sign per Cash Register

Billed per assignment
Automatic renewal for one calendar year
Termination with two months' notice to the end of a calendar year

fiskaly Sign per Location

Calculation per TSE
Automatic renewal for one calendar year
Termination with two months' notice to the end of a calendar year

Prime-Sign

Charge per certificate
Minimum term 1 year
Automatic renewal for one year
Written termination possible one month before expiry

info

NOTE
Please note that the billing of fiscal units for the types “Cloud TSEs” (Swissbit Cloud, Deutsche Fiskal, fiskaly) is always based on the assignments, not on the fiscal unit itself! Each allocation has its own minimum term according to the start date of the allocation. Furthermore, billing is carried out independently of the respective usage. Fiscal units that are not actively used and/or their allocation are also subject to the respective minimum term of the manufacturer!

How can I terminate billing of an EFR?

Here is how to cancel your EFR contract:

Notice period
Cancel at least 2 months before the end of the year.

Deactivation
Independently in the efsta Portal or with the support of the cash register manufacturer so that no further billing takes place.

Notification
Create a ticket or directly contact efsta by telephone.

Confirmation and billing
You will receive a confirmation of termination and a final invoice if applicable.

Important

The last transaction date after deactivation is considered your termination date. If you deactivate your EFR without informing efsta in advance, your last annual invoice will automatically be considered the final invoice.

How does annual billing work?