Billing
Frequently Asked Questions
General
Cash register replacement
If you want to replace your cash register, you can find the instructions at the following link:
Portal FAQ - General Test Formatierung Cash register replacement. Ob der Text bleibt nach dem Link.
How can I change the company's legal name in Austria or Germany?
Fundamentals about the annual receipt in Austria
Basic Fee
All cash registers active on 01.01. receive an invoice for the entire calendar year at the beginning of the year.
Subsequent Invoicing
Cash registers and transaction overruns started during the year are invoiced on a quarterly basis.
Cash register A (start: 19.12.2024) will be charged in January 2025 for the year 2025.
Cash register B (start: 05.02.2025) will be invoiced in April 2025 aliguote until the end of the year and additionally charged for transaction overruns (e.g. 85k in the 1st quarter).
Deactivation
In the event of deactivation (e.g. cash register A on 05.05.2025), no credit will be issued as the minimum term is one calendar year.
Billing at the Start Date
Cash registers that start before the 15th of the month are billed in the following month; if they start after the 15th, there is no subsequent billing
Seasonal Cash Registers
If your cash register is a seasonal cash register, the annual voucher is the last zero voucher/monthly voucher/closing voucher.
How can I switch a TSE?
It may be necessary to switch an individual fiscal unit for various reasons.
This can be done manually or by means of an automatic change, which also prevents double billing.
Automatic changes are available for all fiscal units that were ordered directly via efsta.
Automatic change process
During the automatic change, the following actions are performed in the background:
- Based on the original order of the fiscal unit to be exchanged, a new order is created and processed.
- The newly ordered fiscal unit is automatically assigned as the follow-up to the old fiscal unit.
- The new access data is automatically sent to all cash registers that are still actively assigned to the old fiscal unit.
- The new fiscal unit is activated on the affected cash registers and replaces the old fiscal unit.
- As soon as all affected cash registers use the follow-up fiscal unit, the old fiscal unit is completely deactivated.
Deutsche Fiskal and Swissbit Cloud
For Deutsche Fiskal and Swissbit Cloud, the assignment of the cash registers to the fiscal unit is adjusted in the background within the external system.
Until the final changeover has been completed, there may be restrictions when using the old fiscal unit. This is due to manufacturer-specific processes and helps avoid a new activation fee.
Related Article
If you are looking for step-by-step instructions on how to replace a TSE in the efsta Portal, see How can I exchange a TSE?
How can I terminate billing of a TSE?
After the fiscal unit has been correctly deactivated in the efsta Portal and efsta has been notified of the termination, a final invoice is automatically issued until the end of the applicable contract term.
For instructions on how to deactivate a TSE, please refer to the Portal FAQ article "How can I deactivate a TSE in the efsta Portal?".
The term varies depending on the manufacturer
Deutsche Fiskal Cloud
The following conditions apply to Deutsche Fiskal Cloud TSEs:
- Billed per allocation
- Minimum term of 3 years from the start month of the allocation
- Automatic renewal for 1 calendar year
- Termination period: 2 months before the end of the calendar year
Swissbit Cloud
The following conditions apply to Swissbit Cloud TSEs:
- Billed per allocation
- Minimum term of 1 year from the start month of the allocation
- Automatic renewal for 1 calendar year
- Termination period: 2 months before the end of the calendar year
fiskaly Sign per Cash Register
The following conditions apply to fiskaly Sign per Cash Register:
- Billed per assignment
- Automatic renewal for 1 calendar year
- Termination period: 2 months before the end of the calendar year
fiskaly Sign per Location
The following conditions apply to fiskaly Sign per Location:
- Billed per TSE
- Automatic renewal for 1 calendar year
- Termination period: 2 months before the end of the calendar year
Prime-Sign
The following conditions apply to Prime-Sign certificates:
- Billed per certificate
- Minimum term of 1 year
- Automatic renewal for 1 year
- Written termination possible 1 month before expiry
Important Billing Information
For all Cloud TSE solutions (Swissbit Cloud, Deutsche Fiskal and fiskaly), billing is always based on the assignment, not on the fiscal unit itself.
This means:
- Each assignment has its own contract term.
- The minimum term starts with the assignment date.
- Billing continues independently of actual usage.
- Unused fiscal units or inactive assignments remain billable until the applicable minimum term has ended.
When planning a deactivation, always consider the manufacturer's minimum term and notice period to avoid unexpected costs.
How can I terminate billing of an EFR?
Here is how to cancel your EFR contract:
Notice period
Cancel at least 2 months before the end of the year.
Deactivation
Independently in the efsta Portal or with the support of the cash register manufacturer so that no further billing takes place.
Notification
Create a ticket or directly contact efsta by telephone.
Confirmation and billing
You will receive a confirmation of termination and a final invoice if applicable.
The last transaction date after deactivation is considered your termination date. If you deactivate your EFR without informing efsta in advance, your last annual invoice will automatically be considered the final invoice.
How does annual billing work?
Basic Fee
All cash registers active on 01.01. receive an invoice for the entire calendar year at the beginning of the year.
Subsequent Invoicing
Cash registers and transaction overruns started during the year are invoiced on a quarterly basis.
Examples
Cash register A (start: 19.12.2024) will be charged in January 2025 for the year 2025. Cash register B (start: 05.02.2025) will be invoiced in April 2025 aliguote until the end of the year and additionally charged for transaction overruns (e.g. 85k in the 1st quarter).
Deactivation
In the event of deactivation (e.g. cash register A on 05.05.2025), no credit will be issued as the minimum term is one calendar year.
Billing at the Start Date
Cash registers that start before the 15th of the month are billed in the following month; if they start after the 15th, there is no subsequent billing
Seasonal Cash Registers
If your cash register is a seasonal cash register, the annual voucher is the last zero voucher/monthly voucher/closing voucher.